Guest Services

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Game

Guest Satisfaction

NPS (−100 to 100)

Experience rating (1–5)

Survey responses

Inquiries handled

Compliments

Complaints

Complaints resolved on-site

Avg resolution (min)

Lost & found items

Items returned

Guest reunites

ADA requests

ADA requests met

Sensory kits issued

Service recovery actions

Vouchers, seat moves, comps to make it right.

Guest recognitions

Military, first responder, birthdays, anniversaries.

Notes

You can view reports. Editing is for the Guest Services lead and club leadership.