GM Command Center
Concourse Venues is a product of TMS&J LLC
trading as 3AM Solutions
1510 Houndslow Court, Bel Air, MD 21014

Concourse

GM Command Center · Demo Club
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Homestand 7 of 12
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Sun · May 17 · 2026
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Sanity Check — an honest read on where the season stands and where to make up ground, drawn from your own numbers.
CRM · Accounts Every sponsor, group, event and season ticket relationship Open ▸
Top of the Order — Key Metrics
Ticketing & GateSeats sold, held and renewed
Total Tickets
142,860fans
▲ 8.3% vs LY pace
Box Office
Season Ticket Net
—
Gained against lost
Season Tickets
Group Pipeline
$84K
▼ 22% vs goal
Group Sales
RevenueWhat each fan and each partner is worth
Per Cap to Club
$18.42
▼ $0.74 vs target
Concessions
Merch Net to Date
—
no sales yet
Merchandise
Sponsorship Sold
87%
▲ 12 pts vs LY
Corporate Sales
Event Revenue
$0
booked contracts
Events
Ballpark OperationsThe night itself, and the field it is played on
Net Promoter Score
62
▲ 4 pts MoM
Guest Services
Game Day Staffing
94%
▼ 3% fill rate
Game Day Ops
Field Condition
A−
No rainouts (21d)
Grounds Crew
The Lineup — Department Status

Box Office ●

Lead: T. Reyes
  • Tonight advance 4,210
  • Walk-up forecast ~900
  • Season tix sold 1,847
  • Dynamic price uplift +$1.12 avg
+ Post-Game Entry ▸ Pacing & Turnout ▸

Concessions ●

Lead: M. Okafor · Sodexo
  • Gross sales $195K
  • Net to club $50K
  • Per cap to club $2.56
  • Gross per cap $10.00
+ Game Report ▸

Merchandise ●

Lead: —
  • Gift shop net —
  • Kids Zone net —
  • Total net to club —
  • Sales tax (pass-through) —
+ Game Report ▸

Gameday Report ●

GM · AGM · Controller only · multi-year
  • Games played —
  • Total per cap —
  • Best day (per cap) —
  • Rainouts / delays —
Open Gameday Report ▸

Finance Locked

GM · AGM · Controller only
  • YTD Revenue ●●●●●●
  • YTD Expense ●●●●●●
  • EBITDA ●●●●●●
  • Cash position ●●●●●●

Game Day Ops ●

Lead: D. Patel
  • Staffing fill 94%
  • Gate-to-seat 7:30
  • Incidents (last hs) 2 minor
  • Survey score 4.4 / 5
Manage Staffing ▸

Grounds Crew ●

Lead: B. Hollis
  • Field grade A−
  • Prep time avg 3:45
  • Rainouts YTD 1
  • Surface —
+ Field Report ▸

Facilities ●

Lead: R. Castillo
  • Open work orders 11
  • Urgent / high 2
  • PM on schedule 96%
  • Cap project LED Phase 2
Facilities ▸

Guest Services ●

Lead: A. Nguyen
  • NPS 62
  • Complaint resolve 14 min
  • ADA requests 8 (all met)
  • Repeat visit rate 47%
Guest Reports ▸

Promotions ●

Lead: S. Park
  • Activations (week) 9 / 9
  • Giveaway inventory On hand
  • Sponsor satisfaction 4.6 / 5
  • Next theme night Margaritaville
Promo Slate ▸

Sponsorship ●

Lead: V. Crowe · Corporate Sales
  • Open pipeline ●●●
  • Deals chased ●●●
  • Closed won ●●●
  • Win rate ●●●
Manage Pipeline ▸

Group Sales ●

Lead: L. Madsen
  • Open pipeline ●●●
  • Groups chased ●●●
  • Booked ●●●
  • Seats booked ●●●
Manage Groups ▸

Events ●

Venue bookings · year-round
  • Booked revenue ···
  • Open pipeline ···
  • Events ···
  • Awaiting sign-off ···
Manage Events ▸

Reports ●

Season summary · CSV exports
  • Print / Save as PDF ▸
  • Season at a glance ▸
  • Monthly Box Office, Concessions ···
  • Per-department CSV download ···
Open Report ▸

Marketing ●

Lead: J. Whitaker
  • Instagram —
  • Followers —
  • Posts —
  • Promo lift —
Open Marketing ▸

Sanity Check

Box Office · Drill-Down

Box Office

Attendance Pace · This Year vs Last
Cumulative paid attendance by home game. Last year's pace at the same game number, drawn for comparison.
This yearLast year pace
Average Paid Attendance by Promotion
Mean draw per game, grouped by promotion type. The lift a giveaway or fireworks night buys.
Average Paid Attendance by Day of Week
Mean draw per game by the day it was played. Shows how much of the gate is simply the calendar.